Your rights as a traveler

The traveler has rights which he can assert according to different procedures.

The "Verkéiersverbond" is the competent authority for defending the interests of travelers or passengers in several areas of public transport at several levels.

Currently, the "Verkéiersverbond" operates in 3 areas:

• the rights and obligations of rail passengers;
• the rights of passengers in bus and coach transport;
• the provisions relating to the freedom of pricing of air carriers.
  

In the context of rail travel within the Greater Region, only the articles relating to the following provisions are applicable and may give rise to a complaint with the "Verkéiersverbond":

• availability of tickets, direct tickets and reservations;
• passenger and baggage liability;
• assurance;right to transport;
• communication of information to disabled people and people with reduced mobility.

The Ministry of the Economy is the competent authority with regard to the rights of air passengers.

Since 1^st March 2020, Luxembourg is the 1^st country in the world where public transport is free for all modes of transport, whether these are trams, trains or buses throughout the national territory. This measure applies to residents, cross-border workers and tourists.